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Frequently Asked Questions

What background and specializations do your editors have?

We place a lot of emphasis on subject-area expertise. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. Over 60% of our manuscript editors come from a research background. Depending on their academic qualifications and professional experience, our editors work within one of 20 editing Centers of Excellence (CoEs). The editors within each CoE have a high level of technical competency in that specific field of study and a detailed understanding of your subject, relevant writing conventions, and terminology.

Who edits my document?

Our professional document editing service ensures that only an expert document editor works on your document. Our document editors are subject-matter experts with many years of experience in research and scholarly editing. What’s more, you can consult these experts even after the edit and utilize the Client Questions service to clarify any doubts that you might have. Authors can also choose an editor of their choice at a premium and subject to availability.

What training do your editors and writers receive?

All our manuscript editors and writers go through the Basic Editor Training (BET) program that has five standard modules and various customized programs. Our medical writers receive specific training in ICH–GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.

What is the difference between Advanced Editing, Premium Editing and Premium Editing PLUS services?

These three services review the various areas of your document in different levels of detail — quality of language, general formatting, content and consistency in language style. Advanced Editing services are for documents that might have errors in grammar, spelling and punctuation, language accuracy, consistency in style and terminology. Premium Editing services are for the documents that need review of the presentation style, consistency and terminology, logic and clarity, detailed language and grammar check. Premium Editing PLUS includes all features of Premium Editing and it also helps in strengthening your responses to journal reviewers' comments with the help of a subject matter expert, and you will get all queries addressed and your manuscript revised until it is ready for publication.

You can find out more on our English Language Editing page.

What are the different English language styles you use while editing?

We can follow American English or British English styles. You can choose your preferred language style in the online submission form.

Do you edit PDF/Tex Files? Do you charge an additional fee for these types of files?

Yes, we do edit PDF/Tex files, however, we do not format them. PDF files should be double spaced. We charge an additional 15% premium for Editing PDF documents and files in LaTeX format.

What if I want to make changes to my paper after you have edited it?

If you wish to make minor changes, you can send us the revisions through the “Submit Questions” feature in the online account. Alternatively, you can email the questions to us. If you need to add new content or rewrite many sections, we strongly recommend that you opt for re-editing support.

Do you issue an English editing certificate?

Yes. We issue a certificate of English editing if we have edited your entire manuscript as part of the Advanced Editing and Premium Editing services. Was your paper edited by us before June 29th? You can verify your certificate here.